Douglas Richard
Gempel
E-Mail: drgempel@twc.com
Professional Profile:
·
CompTIA
A+ Professional (Test 601, 602) January 2008.
·
Experienced
Professional Technical Support Consultant with strong history of solving
technical problems related to the telecommunications, manufacturing, and
healthcare industries.
·
15
years supporting MS-Windows Platforms at various enterprises from migration of
systems to desktop support.
·
25
years experience dealing with various hardware platforms from workstations to
networked platforms supporting MS-Office and MS-Windows Computer Platforms and
Equipment provided by Dell, Gateway, Acer,
Hewlett-Packard, Toshiba, Compaq, Asus,
IBM,
Apple, and others.
·
Hands-on
experience with equipment ranging from printers, fax machines, combination
systems, IBM VM Mainframes, AS400, HP, Cisco, and Dell Networking Equipment,
Xerox, and High End Technology Printing Systems.
·
20
years experience as on-site and bench service technician and service center
manager.
·
15
years managerial experience handling issues from a staff of up to 25 technicians
and sales people.
·
Computer
Sales Manager and Sales Professional with annual volume in excess of 65 million
dollars in big box electronic retail while leading staff of 30 professionals
through a company wide remodelling project that limited display space and
offerings.
·
20+
years of experience using operating systems like UNIX, LINUX, MS-Windows 3.1,
95, 98, 98-SE Me, NT, XP, Vista, System 7, Android, and Macintosh-versions
6-11.
·
15
Years experience programming computers and mainframes using COBOL, PL/I,
Pascal, UCSD Pascal, Waterloo FORTRAN IV (WATFiv), 6502 Assembler Code, Java,
SQL, and Universal Markup Language.
·
Excellent
Face to Face and Call Center Customer Service Soft-skills with advanced
experience dealing with uniquely difficult issues in software and hardware
troubleshooting.
·
25
years experience working alone and in team settings.
·
20+
years of leadership experience in various retail and service environments.
·
20+
years of experience in resolving network security issues.
·
Excellent
Follow-up skill set from years of dealing with client issues at the enterprise
level.
·
Compassion,
empathy, and understanding that is necessary to serve the client well.
Work Experience:
12/2012
to 3/2013 Apex Systems, Inc. Evansville, IN
Project Deployment Professional-W2
·
Assisted
Dell Systems with roll out of Quest System on Ascension Healthcare Regional
Medical Center-St. Mary’s Hospital in Evansville, IN.
10/2012
to Present Mid-America Christian University OK City, OK
Online Adjunct Professor-Part-time.
·
Online
Instructor for small Midwestern University located in Ok City, OK teaching
business, technology, and ethics related classes to undergraduates with a
religious or Christian emphasis.
2007 to
Present Independent IT
Contractor
Evansville, IN
Information Technology Consultant ---1099/W2
Contract
·
Compucom
at S.A.B.I.C. Plastics- Mt. Vernon,
IN 2007
to 2008
·
ATT-SW
Indiana-Western Kentucky- Located in
Evansville, IN 2008 to 2010
·
Compucom-Duke
Energy- Princeton,
Evansville,
Xerox Asset Management Edwardsport, Columbus-Indiana June –July 2010
·
Marathon
Deployment-
McDonalds HHot Installs 100 mile radius of Evansville, IN 2010 to present
·
Mead
Johnson-Bristol Myers-
Evansville, IN 2010
to 2011
·
WalMart-HP
Photo Lab Tech SW Indiana, Kentucky 2011 to 2012
·
Square
IT-Whirlpool Deployment Evansville, IN Feb-Apr 2012
(The
Above Assignments were Desktop Support, Deployment of New Equipment, Asset
Management, Software Installation, and various other IT-Networking related
support tasks with various IT Service Companies in support of their respective
customers IT tasks.)
2004 to 2007 Fifth Third Bank
Processing Solutions-CMC Evansville,
IN
Customer Service Representative-Inbound
Collections
Credit Card Processing Services Professional
·
Call
center customer service and security/fraud phone rep.
·
Handled
customer service card issues for several different financial institutions.
·
High
speed-detail oriented environment.
1986 to
2004 Retail Electronics Professional
Sales and Service Evansville, IN
·
Gateway Sales and
Service Professional-Technical Manager 2000 to 2004
·
Best Buy Corporation
Service and Sales Professional 1992 to 2000
·
1992-1994 Computer
Sales Professional
·
1994-1995 and
1997 Computer Sales Manager
·
1995-1997 and
1997-2000 Lead Computer Technician, Technician Trainer, ON-Site Technician Lead
·
Tandy Corporation/Radio
Shack Store Sales Manager 1986
to 1992
Educational Profile
2011 to Present Colorado Technical University Colorado Springs, Colorado
·
Working
towards a Doctorate degree in Emerging Technologies and Media
·
Maintaining
a 3.85 GPA While working full-time.
2009 to 2011 Westwood College Denver, Colorado
·
MBA
in Information Technology Management
·
Graduated
with a 3.893 GPA while working full-time.
·
Several
semesters on Dean’s List and President’s List for academic achievement.
2004 to 2005 American Intercontinental
University Atlanta, Georgia
–Buckhead Campus
·
Master
of Science in Information Technology Security
·
Graduated
with a 3.75 GPA while working full-time.
1980 to 1984 Ohio University Athens, Ohio
·
Bachelor
of Science in Computer of Science.
·
Graduated
with a 2.1 GPA.
